What our clients think of us
At the Ross North Group we take pride in delivering a quality home built in the fastest possible time. This emphasis on quality extends from the materials and experienced trades persons we use, to our highly trained staff. This in turn ensures that your home will be finished to the highest standards and that the level of support you receive during the planning and building process will be second to none.
On completion of the home all our clients are requested to complete a simple questionnaire about their experiences with the Ross North Group. In a recent survey of all clients, many of whom are repeat clients who have built with us before almost 98% said that they will build with us again and that they would recommend their friends and family to enjoy the same experiences. Below is a brief summary of the exact words from a long list of these satisfied clients. To get access to the whole file of clients' detailed comments written in their own hand writing visit any of our display home this week-end.
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Good Builder to Build With |
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The house was built very quick with little or no problem. No Hassle which makes building a lot easier and less scarier than what other people say.
- M. Chee, Success |
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Construction Very Quick |
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Very professional overall. Good overall service from start to finish. Construction very quick.
- R. Achari & T. Fletcher, Canning Vale |
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First Homebuyers |
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We were really happy for the service we received especially as we are first homebuyers. Definately a builder we would recommend to others.
- S. Angell & A. Wareham, Huntingdale |
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Building with Ross North has been a Pleasure |
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We've heard of people having lots of problems with their builders. But building with Ross North has been a pleasure. From beginning to end, everyone we came in contact with have been friendly and very helpful. We really fely like you cared and not like we were just another job number. THANKYOU!
- L. Beedeison & C. Muir, Wanneroo |
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Very Impressed |
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Very Impressed with the standard.
- K. Harris, Secret Harbour |
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Very Good and Professional |
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Overall, this was a good experience. We felt satisfied and happy throughout the process. People were friendly and good to deal with. Suggest more regular feedback on progress to customers which will make them more satisfied.
- A. Bhangor & A. Asif, Canning Vale |
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Excellent Customer Service |
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I am very pleased with Ross North. Most of the issues were resolved properly.
- N & B Bhakti, Burns Beach |
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A Genuine Interest in Helping Us |
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As this was our first time building, we had trouble finding a sales person willing to help us with land and house and general information we needed to know, until we found Mary. Out of many builders, Mary was the only person that showed a genuine interest in helping us, and that is the reason we built with Ross North. She went over an above to inform us of every part of purchasing land and a house to suit our needs within our budget and helped with the First Home Owners Grant.
- C. Brown & A. Stott, Aubin Grove |
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A Pleasant Experience |
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Overall we had a pleasant experience building our home and will have no hesitation in recommending Ross North.
THANKYOU!
- K & T McGlenchy, Pinjarra |
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Client Liason During Construction was Absolutely Awesome |
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"This is the 2 house I have built with Ross North.Have been impressed by service and quality both times. Pre-start went well and CA went truly beyond the call of duty."
- C. Ingate, Butler |
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"Good trading and ethical conduct in business" is recognised and appreciated |
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"I write to demonstrate to you and your staff that "good trading and ethical conduct in business"
It's not just a "cliché or words."
Ross North Built our home. We moved in June 1986. The building went smoothly. We moved in on time. The home today
is probably as good as it was in 1986.
We are very proud of our home (Joan and I) and are moving next month, only because the garden has become too much.
The home sold "1st Day Open" and we are hard at it, packing. The Price was Good!"
- B & J McClelland, Duncraig |
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The whole process from start to finish was excellent... |
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“... and we were pleased with your support given that this was our first home in Australia. Well done. The Supervisor was very understanding of our concerns.
- M & P Mataruse, Harrisdale |
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Great building experience |
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“We would be very happy to recommend Ross North to anyone we know who is building. Thanks heaps for a stress free build!!
- M & H Florschutz, Quinns Rocks |
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Sales Consultant was the best salesman we could wish for |
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"Plans were very specific. Final handover was straight forward. Thank you ladies for helping me build a house within my budget, with good quality fittings."
- M. Aung & M. Tin, East Cannington |
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Client Liason was very good |
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"We live in the country and were unable to view the house regularly. Irene kept in contact constantly. Emails with photos. Overall a very smooth transition. Everyone was very helpful."
- G. Williamson & M. Donovan, Banksia Grove |
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Initial Sales Service could not have been more helpful |
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"We would have no hesitiation in recommending Ross North to prospective customers. The Supervisors friendly, helpful manner made the experience pleasurable."
- R. Warren & C. Browne, Karrinyup |
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Every aspect of building with Ross North has been great |
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"This was our 2nd time and it was better than expected yet again. Nothing was hidden and we knew what to expect every step. No secrets or surprises. The Practical Inspection Meeting was very thorough, best I have been through. Can't wait to do it again!"
- A. Gerovich & K. Grieves, Hammond Park |
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Raving about the Ross North Team! |
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"Can you believe that we are already nearly at the end ~ handover is in about two weeks!!! It has all gone so smoothly and we have been raving about the whole Ross North team to everyone who will listen!"
- J & D Saddik, Menora |
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Absolutely Wonderful Experience |
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(from the Ross North Client Questionnaire)
Please rate our performance for Construction and Supervision from 1-5: 10!
"An absolutely wonderful experience"
- S Clifford, Brentwood |
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The tiling in our house is First Class |
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"We would build with Ross North anytime. We will recommend to our family and friends. Client Liaison was always friendly and prompt and helpful. The Tiler was excellent with his work. The amount of care he took with tiling our house is first class. Our Supervisor deserves a medal for the way he helped us even after hand over, and was very thorough with every detail."
Mr & Mrs V Kathirkamankumar, Atwell |
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All Staff Very Courteous |
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"Very please with Ross North. All aspects of building my house was efficiently & pleasantly handled. All staff very courteous! Thank you all."
C Albrecht, Kardinya |
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A Wonderful & Stress Free Experience |
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"Every person we dealt with from start to finish has been amazing and so obliging! It has been a wonderful and stress free experience - THANKS!!"
Rated every performance category "Excellent" from initial sales to final handover, on our client questionnaire.
J & D Saddik |
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Warm, friendly and easy to talk to |
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Our Sales Consultant was warm and friendly and easy to talk to, plans and specifications easy to read and understand. Our Prestart consultant was wonderful, listened to all our requests and was extremely helpful. Construction and Supervision was fantastic.
B & A Philips, South Guildford |
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The whole process went smoothly |
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Overall we were very satisfied with Ross North, the fact that the whole process went smoothly is a true reflection on the quality of Ross North.
G. O'Hara & R. Green, Landsdale |
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Excellent Service |
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Very easy process!! Excellent service and friendly helpful staff
C.Niell & A.Sleeman, Piara Waters |
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Very happy with outcome |
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Very helpful, efficient and happy with the outcome. Excellent service from all staff and very helpful given pressing circumstances. Sorry to put you under extra pressure but I appreciate it more than you will probably realise.
K. Reid, Southern River |
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Hassle Free, Quality Home |
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Extremely happy with the service and quality of the home, and would recommend Ross North to anyone wanting a hassle free quality home.
K & R Wasley, Baldivis |
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Faultless Experience |
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Second time built and wouldn't recommend using any other builder. Faultless Experience
J & S Firth, Kallaroo |
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1st Class |
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1st Class experience from start to finish!
G & K Clayton, The Vines |
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Great from Start to Finish |
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The whole experience has been great from start to finish. I would have no hesitations building with Ross North again. As a first time home builder, Ross North more than exceeded our expectations. THANK YOU!!
J. Stephens & F. Humpleby, Southern River |
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Thank You for Such An Enjoyable Experience |
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We have already built with you once before & that was why we came to you again. We were very happy with every step of the process, beginning with Vickie Matthews our Sales Rep. All of her help is really appreciated and valued. The brick work is excellent and we are very happy in our new home. Thank you for such an enjoyable experience.
R & G Varian, Byford |
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